FAQ

No. The whole Casa da Volta is booked out exclusively, regardless of the number of guests.

Yes, Casa da Volta is child-friendly and has the space to keep children entertained. The swimming pool has no protective barrier or surveillance. Please be aware that it is the guest’s responsibility to ensure the safety of those who do not know how to swim, especially children. 

Yes, you need a car to get to the house and to travel around.

Included in the price is the use of the whole house, including all its features and amenities. Also included in the price is daily cleaning (except Sundays and public holidays) and change of linens every 3 days.

The house is equipped with Wi-Fi service that you can use free of charge. Each room has a wi-fi booster for your comfort.

Yes, we have a room with comfortable sofas and a cinema size flat-screen TV. To access content you should have your own Netflix, Amazon Video, etc, accounts. 

We accept small size, well-behaved dogs. It needs to be approved by Casa da Volta ahead of the stay.

Extra Services may be charged, but you will be informed of this beforehand. Please confirm with Casa da Volta the possibilities and prices. 

The usage of the house is limited to the number of guests specified in the booking conditions, other people from the outside are not allowed in the property. If a guest, during their stay, would like to invite anyone from outside, please ask us first about the possibility to discuss all further details and avoid any disappointment or miscommunication. 

Smoking is only permitted outside the house with exclusive use of an ashtray. Otherwise, there is a substantial risk of creating a fire.

If it is urgent please reach us at +447747068888. If the phone line is not available due to out of office hours, for example, feel free to leave us an e-mail in the designated e-mail addresses on the website ([email protected]). We do not have a 24-hour reception; thus, it may take us a little while to answer you, but we will get back to you as soon as possible. 

Bookings are made exclusively done online using our email address, so you just must follow the steps shown on our website.

Yes, there is: 3 days during the low and mid-season and 7 days during the high season.  To make reservations any shorter than our booking requirements, please send your request to [email protected], and we will check if it is possible. 

Yes, there is a 1,000 euro damage deposit and it is the guest’s responsibility to make sure everything is in the exact same condition as when they arrived.

To firm the reservation a down-payment of 50% of the full booking is required. Once payment if completed we will send a confirmation email with the dates. The remaining 50% of the payment and the deposit is required 30 days ahead of your stay.

You can pay via wire transfer or Paypal. Once we confirm the reservation we will provide you the account details. 

No. Once the invoice is issued it is not possible to change the details so please make sure you provide the right information before the payment is made because the invoices are generated automatically.

Passport Data has to be collected as required by local laws (SEF – Portuguese Immigration and Border Service). To provide a more casual and relaxing check-in at the time of arrival to the hotel, we prefer to ask for all necessary bureaucratic items at the time of reservation. 

Check-out time is at 10AM, and check-in time is at 4pm. Late check-outs and early check-ins are subject to availability. Please contact our team to confirm this.

A member of our team will be there to welcome you and introduce you to the house. We will show you around, let you know the house’s operating system and will help you with everything you may need to make the most of your stay with us. For this reason, and since we are not a 24-hour hotel, it is very important for us to know what time you will arrive, so please inform our team in advance to ensure someone will be there.

Check-out time is at 12pm, and check-in time is at 4pm. Late check-outs and early check-ins are subject to availability. Please contact our team to confirm this.

No. We will provide some basics upon your arrival but no meals are provided.

Yes. There is a fully functional kitchen available and some staple cooking ingredients.

To respect in-house guests’ privacy, we only provide directions the day before arrival, and exclusively to guests who will be staying in the house.

The pool is not heated.