FAQ

WILL WE SHARE THE HOUSES WITH OTHER GUESTS?

No. The whole Casa da Volta is booked out exclusively, regardless of the number of guests.

IS CASA DA VOLTA CHILD-FRIENDLY?

Yes, Casa da Volta is child-friendly and has the space to keep children entertained. The swimming pool has no protective barrier or surveillance. Please be aware that it is the guest’s responsibility to ensure the safety of those who do not know how to swim, especially children. 

DO I NEED A CAR TO GO TO THE HOUSE?

Yes, you need a car to get to the house and to travel around.

WHAT IS INCLUDED IN THE PRICE?

Included in the price is the use of the whole house, including all its features and amenities. Also included in the price is daily cleaning (except Sundays) and change of linens every 3 days. 

DO YOU HAVE WI-FI SERVICE IN THE HOUSE?

The house is equipped with Wi-Fi service that you can use free of charge. Each room has a wi-fi booster for your comfort.

DO YOU HAVE TELEVISION?

Yes, we have a room with comfortable sofas and a cinema size flat-screen TV. To access content you should have your own Netflix, Amazon Video, etc, accounts. 

DO YOU ACCEPT PETS?

We accept small size, well-behaved dogs. It needs to be approved by Casa da Volta ahead of the stay.

ARE THERE ANY SERVICES WE MUST PAY EXTRA FOR?

Extra Services may be charged, but you will be informed of this beforehand. Please confirm with Casa da Volta the possibilities and prices. 

CAN I HAVE OUTSIDE GUESTS OR HOST A PARTY?

The usage of the house is limited to the number of guests specified in the booking conditions, other people from the outside are not allowed in the property. If a guest, during their stay, would like to invite anyone from outside, please ask us first about the possibility to discuss all further details and avoid any disappointment or miscommunication. 

IS SMOKING ALLOWED?

Smoking is only permitted outside the house with exclusive use of an ashtray. Otherwise, there is a substantial risk of creating a fire.

WHAT IS THE EASIEST WAY TO CONTACT A CASA DA VOLTA TEAM MEMBER?

If it is urgent please reach us at +447747068888. If the phone line is not available due to out of office hours, for example, feel free to leave us an e-mail in the designated e-mail addresses on the website (villa.casa.da.volta@gmail.com). We do not have a 24-hour reception; thus, it may take us a little while to answer you, but we will get back to you as soon as possible. 

RESERVATIONS & CANCELATIONS

WHAT IS THE PROCESS WHEN BOOKING A HOUSE?

Bookings are made exclusively done online using our email address, so you just must follow the steps shown on our website.

IS THERE A MINIMUM NIGHT STAY?

Yes, there is: 3 days during the low and mid-season and 7 days during the high season.  To make reservations any shorter than our booking requirements, please send your request to villa.casa.da.volta@gmail.com, and we will check if it is possible. 

DO I NEED TO PAY A DAMAGE DEPOSIT FOR ANY POTENTIAL DAMAGE TO THE HOUSES?

Yes, there is a 1,000 euro damage deposit and it is the guest’s responsibility to make sure everything is in the exact same condition as when they arrived.

WHAT IS THE PAYMENT SCHEDULE?

To firm the reservation a down-payment of 50% of the full booking is required. Once payment if completed we will send a confirmation email with the dates. The remaining 50% of the payment and the deposit is required 30 days ahead of your stay.

HOW WILL PAYMENT?

You can pay via wire transfer or Paypal. Once we confirm the reservation we will provide you the account details. 

CAN I CHANGE THE DETAILS ON MY INVOICE ONCE IT HAS BEEN ISSUED?

No. Once the invoice is issued it is not possible to change the details so please make sure you provide the right information before the payment is made because the invoices are generated automatically.

WHY DO YOU NEED THE PASSPORT DATA AT THE TIME OF RESERVATION?

Passport Data has to be collected as required by local laws (SEF – Portuguese Immigration and Border Service). To provide a more casual and relaxing check-in at the time of arrival to the hotel, we prefer to ask for all necessary bureaucratic items at the time of reservation. 

CHECK IN & CHECK OUT

SINCE YOU ARE NOT A HOTEL, HOW DO I CHECK IN?

A member of our team will be there to welcome you and introduce you to the house. We will show you around, let you know the house’s operating system and will help you with everything you may need to make the most of your stay with us. For this reason, and since we are not a 24-hour hotel, it is very important for us to know what time you will arrive, so please inform our team in advance to ensure someone will be there.

CAN WE CHECK-IN EARLIER/LATER?

Check-out time is at 12pm, and check-in time is at 4pm. Late check-outs and early check-ins are subject to availability. Please contact our team to confirm this.

IS FOOD INCLUDED IN THE RENTAL?

No. We will provide some basics upon your arrival but no meals are provided.

IS THERE SOMEWHERE AVAILABLE FOR ME TO COOK MY OWN MEALS AND STORE FOOD?

Yes. There is a fully functional kitchen available and some staple cooking ingredients.

WHAT ARE THE DIRECTIONS TO GET TO THE HOUSE?

To respect in-house guests’ privacy, we only provide directions the day before arrival, and exclusively to guests who will be staying in the house.

IS THE POOL HEATED?

The pool is not heated.