WHAT IS PERSONAL INFORMATION
Casa da Volta treats with profound respect and seriousness the safeguarding of its Guests privacy about the Guest as an individual, such as name, birth country, address, age, gender, e-mail, telephone number, credit card information, preferences and specific requests stated before, during or after the stay, including digital correspondence exchange. This data will be collected only with the Guest’s prior consent and processed in compliance with the European Union legislation on the General Data Protection Regulation.
WHY PERSONAL INFORMATION IS COLLECTED
Our mission is present the Guest with a superior customer service. Personal information is collected to assist Casa da Volta in making a reservation for a Guest and aid in providing the services requested by the guest. By keeping this data, Casa da Volta improves the service delivered to the Guest every time there is a returning guest, it allows the Guest and Casa da Volta to confirm prior transactions and reconcile statements or invoices and helps keep the Guest informed of latest offers or other information that may be of their interest. If the Guest wishes not to receive information from Casa da Volta, that request can be made on his registration card upon stay or through an e-mail to [email protected]
HOW PERSONAL INFORMATION IS COLLECTED:
On the Casa da Volta’s website:
Please see the Cookies Policy below.
When making a reservation:
During the stay:
During the stay, Casa da Volta may record the Guest’s data to properly assemble a portfolio, which helps in case of the guest want to stay in one of the houses again, set our room rate and other possible expenses billed to that guest. This information is also recorded for Casa da Volta to comply with financial reporting requirements, including those imposed by auditors and government regulators. Certain information might be collected as required by local laws (e.g. passport data for SEF). Information concerning the Guest’s stay may also be stored (i.e. health issues, special requests, service issues). This data is kept in the Casa da Volta’s property management system and is combined with information from previous visits. In addition, the content of any document that the Guest sends Casa da Volta before, during or following his or her stay (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) may be retained. This information may be shared with Casa da Volta’s employees.
HOW WE STORE PERSONAL INFORMATION
Casa da Volta stores personal information in a secure location, be it a database or filing cabinet. Furthermore, measures are taken to ensure that only designated individuals have access to this information. For Casa da Volta to serve its Guest better and in a more personalized manner, the Guest’s profile is stored in the Management Systems, the central reservations management platform. Other transaction information is kept, such as the number of stays and the number of nights of each stay.
WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES
RETENTION TIME FOR PERSONAL INFORMATION
Personal information will be stored for the minimum period required by law in the jurisdiction for any Hotel Unit (5 years). It may be stored indefinitely by Casa da Volta if there is a business purpose for doing so. Periodically, and if the Guest has not stayed in any of the houses for a certain period, personal information may be deleted.
ACCESS, CHANGE AND DELETE PERSONAL INFORMATION
The Guest may access, correct, add, update or delete his personal data by contacting Casa da Volta using the e-mail: [email protected]. Casa da Volta may request a copy of a valid identification document to protect the Guest’s privacy and confirm identity before making any changes.